Eligible new products may be submitted for a return or exchange review whether the request concerns preference or a product problem.
Eligibility and request deadline
Contact us within 30 days after delivery. A change-of-mind or selection-error item must be new, unused and in its original condition. Damaged, defective, incorrect, incomplete or materially misdescribed goods can also be reviewed without requiring the affected item to be undamaged. Applicable consumer rights remain available.
How to begin
Email idawokuka21@gmail.com with the order number, checkout email, reason for the request and photographs or video when relevant. Wait for approval and the confirmed return address before mailing the item; the General mailing address is not automatically the return warehouse.
Mail return and exchanges
Returns are sent by mail. A free prepaid return label is included in the parcel; if it is missing or lost, contact us for assistance. Approval is still required before using the label. No restocking fee is charged. Eligible exchanges depend on review and available stock.
Refund timing
After approval, we process or initiate the refund to the original payment method within 10 days. Banks and card issuers may require additional time to post the credit.