How long does fulfilment take?
Payment-authorised orders normally need 1–2 business days for processing, followed by an estimated 4–6 business days in carrier transit.
Are preference returns accepted?
Yes. An eligible new and unused item may be requested for return within 30 days after delivery, including a change of mind or an incorrect selection.
What if an item has a problem?
Contact us about damage, defects, wrong items, missing parts or a material description mismatch. Supporting images can help the review.
Can I request an exchange?
Eligible exchanges are accepted after review and depend on stock availability.
Do returns have a fee?
A free prepaid return label is included in the parcel and there is no restocking fee. Obtain approval before mailing the return.
When is a refund sent?
Following approval, the original payment method is refunded or the refund is initiated within 10 days; the financial institution may post it later.
Where can I get help?
See Contact Us for product, tracking, payment, return and privacy assistance.